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FlySafair is a low-cost South African airline known for offering affordable and reliable domestic flights. The airline operates routes between major cities in South Africa, including Cape Town, Johannesburg, Durban, George, Port Elizabeth, and East London.
Headquartered in Johannesburg, FlySafair has operations across South Africa with significant presence in major hubs including Cape Town International Airport, OR Tambo International Airport in Johannesburg, and King Shaka International Airport in Durban.
FlySafair frequently advertises job opportunities across various departments, including call centre roles that focus on customer service and support. These positions are ideal for individuals seeking careers in the aviation industry with a focus on customer interaction, problem-solving, and communication.
This guide provides an overview of FlySafair’s call centre careers in South Africa, the latest job openings, employee salaries and benefits, required qualifications and skills, and how to apply.
Latest Call Centre Job Opportunities at FlySafair in South Africa
FlySafair offers several call centre roles designed to provide excellent customer service and support to passengers. Customer Service Agents handle inbound and outbound calls, resolve customer queries, provide flight information, assist with bookings, cancellations, and complaints, and ensure a positive customer experience, requiring excellent communication skills, patience, problem-solving abilities, and proficiency in using customer service software.
Reservations Agents assist customers with flight reservations, ticketing, itinerary changes, and special requests, requiring attention to detail, multitasking abilities, and knowledge of reservation systems. Complaints Resolution Specialists address and resolve escalated customer complaints, ensure timely follow-ups, and maintain high levels of customer satisfaction, requiring strong interpersonal skills, conflict resolution abilities, and emotional intelligence.
Technical Support Agents provide technical assistance to customers regarding online bookings, website issues, mobile app functionality, and payment processing, requiring technical proficiency, troubleshooting skills, and familiarity with IT systems. Team Leaders and Supervisors manage teams of call centre agents, monitor performance, provide training, and ensure adherence to service standards, requiring leadership skills, coaching abilities, and experience in call centre operations.
Salary and Employee Benefits at FlySafair Call Centre in South Africa
Entry-level roles such as Customer Service Agent and Reservations Agent typically earn between ZAR 10,000 and ZAR 15,000 per month. Skilled roles including Complaints Resolution Specialist and Technical Support Agent earn between ZAR 15,000 and ZAR 20,000 per month. Supervisory and management roles earn between ZAR 20,000 and ZAR 30,000 per month.
FlySafair offers comprehensive employee benefits including travel perks with free or discounted flights for employees and their families. The airline provides access to medical aid schemes and contributions toward retirement savings through pension funds. Training and development opportunities for upskilling and career advancement are available.
Leave entitlements include annual leave, sick leave, and family responsibility leave. Performance-based bonuses are available as incentives for meeting or exceeding targets.
Qualifications and Skills Required to Work at FlySafair Call Centre in South Africa
A Grade 12 (Matric) certificate is generally the minimum requirement for most positions. Additional certifications or diplomas in customer service, hospitality, or business administration can be advantageous.
Essential skills include the ability to communicate clearly and professionally in English, with knowledge of other local languages such as Afrikaans, isiXhosa, isiZulu, or Sesotho being an advantage. Willingness to assist customers, resolve queries, and handle complaints effectively is important. Critical thinking skills to find solutions to customer issues are valued, along with familiarity with call centre software, reservation systems, and IT tools. The ability to handle multiple tasks simultaneously in a fast-paced environment is crucial.
Personal attributes valued by FlySafair include reliability and punctuality, a positive attitude and strong work ethic, patience and empathy when dealing with frustrated customers, and willingness to learn and adapt to new systems and processes.
Legal requirements include a valid South African ID document, a clean criminal record (mandatory for security clearance purposes), and a medical fitness certificate required for all roles.
When applying, you’ll need an updated CV/resume, certified copies of your ID and Matric certificate, proof of address (utility bill or bank statement), certificates or diplomas if applicable, and references if available.
How to Apply for Call Centre Jobs at FlySafair in South Africa
Visit the official FlySafair career portal at www.flysafair.co.za/careers to search for job openings. Create an account and upload your CV/resume to apply for available call centre positions.
